In a world where misunderstandings and tensions are commonplace, how can intentional listening and empathy reshape the dynamics of conflict and create pathways for better understanding?

Today’s guest is Candace Bertotti, a distinguished mediator, educator, and expert in conflict resolution. With a career that spans roles in live media, the U.S. Department of Education, and academia—teaching negotiation, decision-making, and crisis leadership at institutions like Harvard and Georgetown—Candace brings a wealth of knowledge to the art of communication. She currently serves as a mediator for child abuse cases in the District of Columbia Superior Court, focusing on creating meaningful resolutions in high-stakes situations.

In this episode, we explore the principles and practices behind managing conflict through mindful and intentional communication. Candace delves into the nuances of active listening, explaining how simply making someone feel heard can de-escalate emotionally charged situations. From her extensive mediation experience, she shares strategies for understanding others’ emotions and bridging gaps in understanding. We also discuss tools for staying grounded, avoiding common conversational pitfalls like "at least" responses, and cultivating empathy in ways that don't drain personal well-being. Candace offers actionable insights for individuals and educators alike, emphasizing the profound impact of teaching these skills from a young age. Whether you're navigating personal relationships or professional challenges, this conversation will inspire you to approach communication with greater care and purpose.